Our friendly expert advice line : 01666 822059

          Monday – Friday 7.30am - 5.00pm

Placing Orders

You can place an order by internet, telephone, fax or e-mail – whatever method suits you best.

We aim to despatch all orders on the same day as they are received – subject to having the materials in stock and the carrier not having already collected.

Order cut-off time – we have no order cut off time. Your order goes if we can pack it before the carrier comes and we often pack last minute orders whilst the carrier waits for us to finish. For guidance, orders received after 4.00pm will usually be despatched the following working day.

Despatch – orders are despatched using an overnight service and our carrier is contracted to deliver before 6.00 pm the following day within the UK mainland. In practice, they normally arrive the following morning as the carrier usually delivers in the morning and collects in the afternoon.

If you need delivery at a specified time (such as before 10 am or before 12 noon) we can arrange this for you with our carrier at an additional charge. Please ask our sales advisors for details.

For small orders, we reserve the right to despatch by post.

Minimum Order Value – we have no minimum order value. Orders below our carriage paid £200 net order value are simply charged at £10.00 net carriage (plus VAT).

Export Orders – We export to many countries and we shall be pleased to receive your enquires / purchase orders for delivery outside of the UK. In Portugal we have permanent sales representatives available to assist existing and new customers.

Company Policy – we supply all of our products against firm purchase orders and in common with most manufacturers do not accept any returned goods for credit unless they are faulty.

Faulty Goods – If you consider one of our products to be faulty please contact us (or your supplier) and explain the problem so that we can help by taking the appropriate action.

Normally, we ask you to contact your supplier who will arrange to return the faulty product to us for examination/testing. If you need an urgent replacement we will ask your supplier to order a replacement so that we can despatch one immediately. We will send them an invoice for the replacement.

If our quality control department confirm that the product is faulty we will raise a credit note for your supplier.

If no fault is found we will return the product to your supplier. If there is no urgency it is better to wait until we have examined the product before sending a replacement.

Returns Procedure – Trade Customers – We operate a formal returns procedure to ensure that goods believed to be faulty and which are to be returned for examination are adequately controlled once they are received into the company.

Please request a Returns Number from one of our sales advisors so that a product believed to be faulty can be returned to UFH (UK) Ltd and accepted into the Goods Inwards department.

UFH (UK) Ltd will not accept any unauthorised returns at all and they will be returned via your carrier at your cost.

Exceptions – in the event that you have an experience that you feel is exceptional and the company policy should be waived please contact us with full details available to support any case being argued and we will listen with sympathetic ear.

A copy of our Terms & Conditions is available by clicking here.